Message for U.S. Citizens – U.S. Consulate General Hong Kong and Macau (14 April 2020)

Location: Hong Kong and Macau

Event:  Status of Overseas Passport Operations

Because of public health measures to prevent the spread of COVID-19, the U.S Department of State began limiting passport operations on March 20, 2020. This change has affected the ability of U.S. embassies and consulates to offer routine passport and citizenship services overseas. As a result, the U.S. Consulate General Hong Kong and Macau has suspended routine passport and citizenship services.

U.S. citizens with urgent travel needs may still apply for a limited validity emergency passport. For emergency passport services, please contact us at

If you previously have applied for a passport or citizenship service, you should expect delays receiving your passport or citizenship evidence documents. Please contact us at to check on the status of your passport or citizenship document, such as a Consular Report of Birth Abroad (CRBA). If you have not received your CRBA, an emergency passport may still be issued in the event of urgent travel.

We encourage you to enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest updates in Hong Kong and Macau, and to visit our website for the latest news on American Citizen Services operations in Hong Kong and Macau.

Please note that the validity of your U.S. passport does not affect your eligibility for U.S. citizen emergency services.

Actions to Take: