U.S. Citizen Services

Welcome to American Citizen Services!

Urgent information for American Citizen Services applicants regarding novel coronavirus:
Any individuals with pending consular appointments who (1) were physically present within the People’s Republic of China, excluding the Special Administrative Regions of Hong Kong and Macau, within the last 14 days, (2) are experiencing flu-like symptoms, or (3) believe they may have been exposed to the novel coronavirus, are strongly encouraged to postpone their appointments by at least 14 days. For questions about rescheduling a pending American Citizen Services appointment, please send an email to ACSHK@state.gov for specific guidance. Information concerning rescheduling a pending consular appointment is also available at U.S. Citizen Services.

The U.S. Consulate provides a variety of routine and emergency services to U.S. citizens in Hong Kong and Macau. Our routine services in Hong Kong are by appointment only. Please visit our Macau Day webpage for services in Macau. Please note that adult passports may be renewed through third parties, such as a messenger or helper, but the third party must present the expiring passport when applying and the applicant must be physically present in Hong Kong or Macau. In addition, to reduce wait times, please ensure you have completed all forms prior to coming to your appointment. Our American Citizen Services staff is proud to offer you timely and efficient service; visitors with an appointment are generally able to complete their visit within 30 minutes. For our current hours and holiday information, please see Hours and Holidays.

Detailed information for visitors traveling to or through Hong Kong is available here.

For luggage storage information, please see Nearby Luggage Storage.

After-Hours Emergencies

For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011, press 2 for English and 1 for emergencies to be connected to our after-hours duty officer.

Alerts and Messages

See all Alerts and Message for U.S. Visitors to Hong Kong & Macau.