U.S. Citizen Services

On January 5, at 12:01 Eastern Time in the United States, the U.S. Centers for Disease Control and Prevention (CDC) will require a negative COVID-19 test result (taken within two days of departure), or proof of recovery from the virus (within the last 90 days), from all travelers (including U.S. citizens and legal permanent residents) aged two years and older arriving in the United States on flights originating in the People’s Republic of China (PRC), including the Special Administrative Regions of Hong Kong and Macau.  This requirement also applies to individuals boarding a flight to the United States from Incheon International Airport, Vancouver International Airport, or Toronto Pearson International Airport who have been in the PRC, including the Special Administrative Regions of Hong Kong or Macau, within the past ten days.  The COVID-19 test can be a PCR test, or it can be a RAT taken under medical supervision, and the traveler should provide the negative test certificate to the airline at check-in.  For further information on this new requirement, please see the Health Alert on the U.S. Consulate website or the press release on the CDC website.

Welcome to American Citizen Services!

Availability of Consular Services
We currently have plenty of availability for routine services in our appointment system, so we hope you will secure a convenient appointment without difficulty. However, if you find that you cannot secure a slot, and you have travel within the next month, please contact us at ACSHK@state.gov, and we will do our best to arrange emergency service for you. We are committed to providing passports for all American citizens who wish to travel. If your travel is more than three weeks off, there is time to obtain a full-validity passport from the United States; otherwise, we will print an emergency passport the same day as your appointment.

For routine services, please make an appointment through our online appointment system here. We are opening appointment slots on a regular basis. We encourage you to keep checking the online appointment system if you do not immediately find an open slot. You must be on time for your appointment. To promote social distancing, individuals who arrive more than 15 minutes before their scheduled appointment time will not be permitted entry until their scheduled appointment time. Those excessively late will be denied entrance to the Consulate and asked to schedule a new appointment. If you require special assistance due to a disability or reduced mobility, please contact us at ACSHK@state.gov. While you do not have to let us know in advance, doing so allows us to be better prepared to help you.

Please contact us by email at renunciationhk@state.gov to start or restart your renunciation process. Please note that we will not be able to accommodate all renunciation cases right away and that resumption of this service could be scaled back at any time depending on local public health conditions.

For current information on the COVID-19 situation in Hong Kong, please check our COVID-19 webpage. Detailed information for visitors traveling to or through Hong Kong is available here.

Please enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest COVID-19 and American Citizen Services updates, including announcements of any service changes.

After-Hours Emergencies

For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011. Press 2 for English and then press 1 for emergencies to be connected to our after-hours duty officer.

Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to Hong Kong & Macau