U.S. Citizen Services

Welcome to American Citizen Services!

Individuals coming to the U.S. Consulate General for consular services are required to wear protective masks prior to entry.  Masks are not available at the Consulate.  You will not be allowed entry without a mask.

To prevent the spread of COVID-19, the U.S. Consulate General Hong Kong and Macau is providing limited passport and citizenship services at this time. If you have urgent travel, need to renew a Hong Kong visa, or otherwise require a one-year limited validity emergency passport, please email ACSHK@state.gov to request an appointment.

We offer limited notarial services for Social Security, Internal Revenue Service, or Certificates of No Criminal Conviction. To request an appointment, please email us at ACSHK@state.gov.

Please enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest COVID-19 and American Citizen Services updates.

For up-to-date information on how COVID-19 is affecting American Citizen Services operations worldwide, please visit travel.state.gov. Detailed information for visitors traveling to or through Hong Kong is available here.

For luggage storage information, please see Nearby Luggage Storage.

After-Hours Emergencies

For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011. Press 2 for English and then press 1 for emergencies to be connected to our after-hours duty officer.

Alerts and Messages

See all Messages and Alerts for U.S. Visitors to Hong Kong & Macau