Welcome to American Citizen Services!
Individuals coming to the U.S. Consulate General for consular services are required to wear protective masks prior to entry. Masks are not available at the Consulate. You will not be allowed entry without a mask.
Availability of Consular Services
Now that the Omicron outbreak is largely behind us, we have returned to full staffing, but there may still be a wait for routine services while we catch up with our backlog. We have opened a lot more appointment slots for routine services, and we hope you will secure a convenient appointment without difficulty. However, if you find that you cannot secure a slot, and you have travel within the next month, please contact us at ACSHK@state.gov, and we will do our best to arrange emergency service for you. We are committed to providing passports for all American citizens who wish to travel. If your travel is more than three weeks off, there is time to obtain a full-validity passport from the United States; otherwise, we will print an emergency passport the same day as your appointment.
For routine services, please make an appointment through our online appointment system here. We are opening appointment slots on a regular basis. We encourage you to keep checking the online appointment system if you do not immediately find an open slot. You must be on time for your appointment. To promote social distancing, individuals who arrive more than 15 minutes before their scheduled appointment time will not be permitted entry until their scheduled appointment time. Those excessively late will be denied entrance to the Consulate and asked to schedule a new appointment. If you require special assistance due to a disability or reduced mobility, please contact us at ACSHK@state.gov. While you do not have to let us know in advance, doing so allows us to be better prepared to help you.
Please contact us by email at firstname.lastname@example.org to start or restart your renunciation process. Please note that we will not be able to accommodate all renunciation cases right away and that resumption of this service could be scaled back at any time depending on local public health conditions.
Please enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest COVID-19 and American Citizen Services updates, including announcements of any service changes.
For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011. Press 2 for English and then press 1 for emergencies to be connected to our after-hours duty officer.