U.S. Citizen Services

Welcome to American Citizen Services!

Urgent information for American Citizen Services applicants regarding novel coronavirus:
Because of public health measures to prevent the spread of COVID-19, the U.S. Department of State is limiting its domestic passport operations. This has reduced our ability to offer routine passport and citizenship services overseas. If you have previously applied for a passport or citizenship service, you should expect significant delays receiving your passport and your citizenship evidence documents. In an emergency, we can assist you with an emergency passport for an adult or a minor. If you have not received your Consular Report of Birth Abroad (CRBA), an emergency passport may still be issued. To request emergency passport services for U.S. citizens abroad, please contact us at ACSHK@state.gov.

We encourage you to enroll in the Smart Traveler Enrollment Program(STEP) to receive the latest updates from the U.S. Consulate General.

Detailed information for visitors traveling to or through Hong Kong is available here.

For luggage storage information, please see Nearby Luggage Storage.

After-Hours Emergencies

For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011, press 2 for English and 1 for emergencies to be connected to our after-hours duty officer.

Alerts and Messages

See all Alerts and Message for U.S. Visitors to Hong Kong & Macau.