U.S. Citizen Services

Welcome to American Citizen Services!

Availability of Consular Services

For routine services, please make an appointment through our online appointment system here. We are opening appointment slots on a regular basis. We encourage you to keep checking the online appointment system if you do not immediately find an open slot. You must be on time for your appointment. To promote social distancing, individuals who arrive more than 15 minutes before their scheduled appointment time will not be permitted entry until their scheduled appointment time. Those excessively late will be denied entrance to the Consulate and asked to schedule a new appointment. If you require special assistance due to a disability or reduced mobility, please contact us at ACSHK@state.gov. While you do not have to let us know in advance, doing so allows us to be better prepared to help you.

Please contact us by email at renunciationhk@state.gov to start or restart your renunciation process. Please note that we will not be able to accommodate all renunciation cases right away and that resumption of this service could be scaled back at any time depending on local public health conditions.

Please enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest  American Citizen Services updates, including announcements of any service changes.

After-Hours Emergencies

For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011. Press 2 for English and then press 1 for emergencies to be connected to our after-hours duty officer.

Alerts and Messages

See all Messages and Alerts for U.S. Visitors to Hong Kong & Macau