Appointment System

Making an appointment with us

American Citizen Services at the U.S. Consulate General Hong Kong and Macau has returned to full passport, citizenship and notarial services. For these services, please make an appointment through our online appointment system here.

Please make only ONE appointment for the service you need.  If we detect that you have taken more than one slot for the same service, we will cancel all repeat appointments after the earliest one.  In addition, if you find that you cannot attend the appointment you have made, please cancel it, using the password on your confirmation sheet.  We ask you to assist us with keeping appointment slots available for those who need them.

Routine services are available by appointment Monday-Friday mornings only. The Consulate is closed on Hong Kong and United States public holidays.

We open appointment slots for each month in the middle of the previous month. We encourage you to keep checking the online appointment system if you do not immediately find an open slot. It is possible to have several services during the same visit to the Consulate, but please make a separate appointment for each individual service.

Appointments cannot be made by email except for true emergencies.

After-Hours Emergencies

For deaths, arrests, hospitalizations, or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011. Press 2 for English and then press 1 for emergencies to be connected to our after-hours duty officer.

Check-in procedures

On arrival in the ACS office, please join the queue at Windows 1-4 with the necessary completed forms and documents. You must be on time for your appointment. Individuals who arrive more than 15 minutes before their scheduled appointment time will not be permitted entry until their scheduled appointment time. Those excessively late will be denied entrance to the Consulate and asked to schedule a new appointment.


The American Citizen Services Unit is located on the first floor of the Consulate, which does not have elevator access from the ground floor. If you are unable to use stairs, please call us at 2841-2211 at least one day before your appointment and we will arrange for service to be provided on the ground floor.

Those using a wheelchair can enter the Consulate building via a ramp located adjacent to the public entrance on Garden Road. Upon arrival at the Consulate public entrance, please identify yourselves to a guard and request assistance to the ramp.

Visitors with nursing children can request access to a small nursing room on the first floor of the Consulate. The room features a chair, a small counter, and can be locked from the inside. If visitors need the key, they can request it from staff at the windows.

What may I bring in with me?

Visitors may bring small, hand-carried items, such as purses or small folders containing application documents.

Applicants with small children may arrive with a stroller, but please note that the stroller must be left at the ground floor security checkpoint. Applicants with small children may bring any equipment necessary to care for their children during their visit, such as car seats, basinets, small diaper bags, bottles of baby formula, etc.

What may I NOT bring in with me?

Please take note of the prohibited items that will not be allowed into the Consulate and may result in your missing your scheduled appointment. We do not have storage for the following items; visitors in possession of these items will be turned away:

  • Food and drink (except for baby formula as noted above); drinking water is available at the Consulate
  • Firearms/edged weapons, including pocket knives
  • Explosive devices
  • Flammable liquids
  • Other weapons/contraband
  • Any bags, such as travel bags, backpacks, suitcases, briefcases, or cloth bags. Applicants can only carry hand bags 12 x 10 x 3 inches (30 x 24 x 7.5 centimeters); for nearby luggage storage information, please see Nearby Luggage Storage.
  • Computers & computer accessories, including laptops
  • iPads and other tablet devices
  • Still & video cameras
  • Other large electronic devices

These items may not be brought into the consulate, but we can provide temporary storage for them at the security checkpoint during your visit:

  • Small electronic devices (cellular telephones, Smart phones, BlackBerry units, PDAs, Bluetooth devices etc.)
  • iPods and MP3 players
  • Handheld gaming devices
  • Smartwatches
  • Wearable electronic fitness devices
  • USB/thumb drives
  • Recording devices
  • Other items deemed contraband by the Consulate’s Regional Security Office

Who may enter the Consulate for the appointment?

Access to the Consulate is limited, and generally only applicants are permitted to enter and be present during interviews. On a case-by-case basis, applicants may be accompanied by ONE non-applicant to assist during the application process if a special need is demonstrated. Please note: The Consulate has the right to refuse entry to any persons.

  • For all services involving applicants under 16, both parents will be permitted to attend the appointment. For applicants 16-17, one parent will be permitted to attend.
  • Special Needs Visitors: Applicants may bring one person to assist them if they are over 80 years of age, are disabled, or otherwise require assistance to complete the application process.
  • Language: If you do not speak English, Cantonese or Mandarin, you may bring someone to assist with interpretation.

Due to waiting room size, the large volume of applicants and the time required to screen consular clients, persons not meeting the criteria above will not be permitted to accompany an applicant. Drivers, helpers, friends, and extra relatives must wait outside or return to meet the applicant after the service has been completed.

Please enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest COVID-19 and American Citizen Services updates.

For current information on the COVID-19 situation in Hong Kong, please check our COVID-19 webpage. Detailed information for visitors to or through Hong Kong is available here under the Hong Kong Travel Advisory.


Last modified: March 13, 2023