Appointment System

Individuals coming to the U.S. Consulate General for consular services are required to wear protective masks prior to entry. Masks are not available at the Consulate. You will not be allowed entry without a mask.

Making an appointment with us

American Citizen Services at the U.S. Consulate General Hong Kong and Macau has returned to full passport, citizenship and notarial services. For these services, please make an appointment through our online appointment system.


We are opening appointment slots on a week-by-week basis. We encourage you to keep checking the online appointment system if you do not immediately find an open slot.

Routine services are available by appointment Monday-Friday mornings only. The Consulate is closed on Hong Kong and United States public holidays.

It is possible to have several services during the same visit to the Consulate. Please make a separate appointment for each individual service.

Appointments cannot be made by email except for true emergencies.

After-Hours Emergencies

For deaths, arrests, hospitalizations, or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011. Press 2 for English and then press 1 for emergencies to be connected to our after-hours duty officer.

Check-in procedures

On arrival in the ACS office, please proceed directly to Window 1 at your appointment time. Please do not arrive more than 15 minutes in advance. Scheduled appointments are automatically cancelled when an applicant fails to arrive within an hour after the appointed time. Applicants arriving thereafter will be required to make a new appointment via our website.


The American Citizen Services Unit is located on the first floor of the Consulate, which does not have elevator access from the ground floor. If you are unable to use stairs, please call us at 2841-2211 at least one day before your appointment so that we can arrange for service to be provided on the ground floor.

Those using a wheelchair can enter the Consulate building via a ramp located adjacent to the public entrance on Garden Road. Upon arrival at the Consulate public entrance, please identify yourselves to a guard and request assistance to the ramp.

What may I bring in with me?

Visitors may bring small, hand-carried items, such as purses or small folders containing application documents.

Applicants with small children may arrive with a stroller, but please note that the stroller must be left at the ground floor security checkpoint. Applicants with small children may bring any equipment necessary to care of their children during their visit, such as car seats, basinets, small diaper bags, bottles of baby formula, etc.

What may I NOT bring in with me?

Please take note of the prohibited items that will not be allowed into the Consulate and may result in your missing your scheduled appointment. We do not have storage for the following items; visitors in possession of these items will be turned away:

  • Food and drink (except for baby formula as noted above); drinking water is available at the Consulate
  • Firearms/edged weapons, including pocket knives
  • Explosive devices
  • Flammable liquids
  • Other weapons/contraband
  • Any bags, such as travel bags, backpacks, suitcases, briefcases, or cloth bags. Applicants can only carry hand bags 12 x 10 x 3 inches (30 x 24 x 7.5 centimeters); for nearby luggage storage information, please see Nearby Luggage Storage.
  • Computers & computer accessories, including laptops
  • iPads and other tablet devices
  • Still & video cameras
  • Other large electronic devices

These items may not be brought into the consulate, but we can provide temporary storage for them at the security checkpoint during your visit:

  • Small electronic devices (cellular telephones, Smart phones, BlackBerry units, PDAs, Bluetooth devices etc.)
  • iPods and MP3 players
  • Handheld gaming devices
  • Smartwatches
  • Wearable electronic fitness devices
  • USB/thumb drives
  • Recording devices
  • Other items deemed contraband by the Consulate’s Regional Security Office

Who may enter the Consulate for the appointment?

Access to the Consulate is limited, and generally only applicants are permitted to enter and be present during interviews. On a case-by-case basis, applicants may be accompanied by ONE non-applicant to assist during the application process if a special need is demonstrated. Please note: The Consulate has the right to refuse entry to any persons.

  • For all services involving applicants under 16, both parents will be permitted to attend the appointment. For applicants 16-17, one parent will be permitted to attend.
  • Special Needs Visitors: Applicants may bring one person to assist them if they are over 80 years of age, are disabled, or otherwise require assistance to complete the application process.
  • Language: If you do not speak English, Cantonese or Mandarin, you may bring someone to assist with interpretation.

Due to waiting room size, the large volume of applicants and the time required to screen consular clients, persons not meeting the criteria above will not be permitted to accompany an applicant. Drivers, helpers, friends, and extra relatives must wait outside or return to meet the applicant after the service has been completed.

Please enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest COVID-19 and American Citizen Services updates.

For up-to-date information on how COVID-19 is affecting American Citizen Services operations worldwide, please visit Detailed information for visitors traveling to or through Hong Kong is available here.


Last modified: December 15, 2020