Citizenship Services

Changes to American Citizen Services: Passport, Consular Report of Birth Abroad (CRBA), and Notarial Services

Because of public health measures to prevent the spread of COVID-19, the U.S Department of State began limiting passport operations on March 20, 2020. This change has affected the ability of U.S. embassies and consulates to offer routine passport and citizenship services overseas. As a result, the U.S. Consulate General Hong Kong and Macau provides only limited routine passport, citizenship, and notarial services.

We urge you to consider waiting to apply for passports, through mail or in-person, until the Department has resumed normal operations. While we will continue to process a limited number of routine passport and Consular Report of Birth Abroad (CRBA) applications, we expect significant delivery delays. At this time, we are unable to estimate when normal operations will resume. Please note that you can renew your U.S. passport even after your previous U.S. passport has expired. The validity of your U.S. passport does not affect your eligibility for U.S. citizen emergency services.

If you have urgent travel, need to renew a visa, or otherwise require a 1-year limited validity emergency passport, please email to request an appointment.

We offer limited notarial services for Social Security, Internal Revenue Service, or Certificates of No Criminal Conviction. To request an appointment, please email us at

If you have previously applied for a passport or citizenship service but have yet to receive your documents, you should expect significant delays. Unfortunately, we cannot provide estimated processing times for previously approved applications.

Please enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest COVID-19 and American Citizen Services updates.

For up-to-date information on how COVID-19 is affecting American Citizen Services operations worldwide, please visit Detailed information for visitors traveling to or through Hong Kong is available here.

For luggage storage information, please see Nearby Luggage Storage.

After-Hours Emergencies

For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011. Press 2 for English and then press 1 for emergencies to be connected to our after-hours duty officer.

What Service Do You Require?

If you have been issued any of the following documents, you may immediately begin your application for your first U.S. passport. If you are no longer in possession of any of these documents, you must obtain a certified copy from the issuing authority.

A U.S. Birth Certificate – for certified copies, please contact the state in which you were born. The National Center for Health Statistics maintains a list of states’ contact information for this purpose;

A Consular Report of Birth Abroad (Form FS-240) – for certified copies, please contact the Passport Services Office at the Department of State;

A Certification of Birth (Form FS-545 or DS-1350) – for certified copies, please contact the Passport Services Office at the Department of State;

A U.S. Certificate of Citizenship – for certified copies, please contact the U.S. Citizenship and Immigration Services;

A U.S. Naturalization Certificate – for certified copies, please contact the U.S. Citizenship and Immigration Services;

A passport of your U.S. citizen parent(s) in which you are included – for a copy of your parents’ passport records, please contact Passport Services Office at the Department of State.

Once you are in possession of one of the listed documents, please see our instructions for applying for your first U.S. passport.

If you were born outside the United States, have not been previously documented as a U.S. citizen and are:

  • under the age of 18: please see our instructions for obtaining a Consular Report of Birth Abroad;
  • over the age of 18: you should review the information concerning transmission requirements (PDF 162 KB) to see if your parent(s) had the prerequisite physical presence in the United States required by U.S. citizenship law in effect at that time. If, based on this information, you believe you have a claim to U.S. citizenship, please see Eligibility for Citizenship and follow the instructions provided.

In the 1980’s, the Supreme Court ruled that U.S. citizenship is a constitutional right that cannot be taken away from a citizen who does not intend to relinquish it. Therefore, such actions as naturalization in a foreign country, travel on a foreign passport, employment with a foreign government, and voting in a foreign election do not automatically jeopardize American citizenship. However, please note that all U.S. citizens, even dual nationals, must enter and depart the United States on U.S. passports.


Last modified: May 18, 2020