If a trader fails to address your concerns after you have inquired with them directly, you may lodge a complaint with the Consumer Council. Some examples of problems the Council may be able to resolve include goods or services not corresponding to their description, delays in delivery or other dissatisfaction with service. You may lodge your complaint in a number of ways. Please see “How to Complain” and “Other Complaint Channels” for more information.
Small Claim Tribunal
The Small Claims Tribunal deals quickly, informally and inexpensively with claims not exceeding HK$50,000. Although the Tribunal is a court, the rules of evidence are less strictly adhered to than in most other courts, and no person can normally be represented by a lawyer.
Other Sources of Assistance
Hong Kong Tourism Board
11/F Citicorp Center
18 Whitfield Road
North Point, Hong Kong
Hong Kong Government
Trade Mediation & Reserved Commodities Unit
Unit 1218-1222, 12/F, Nan Fung Commercial Centre
19 Lam Lok Street
Kowloon Bay, Kowloon, Hong Kong
Last modified: June 1, 2020