Changes to American Citizen Services: Passport, Consular Report of Birth Abroad (CRBA), and Notarial Services

Because of public health measures to prevent the spread of COVID-19, the U.S Department of State began limiting passport operations on March 20, 2020. This change has affected the ability of U.S. embassies and consulates to offer routine passport and citizenship services overseas. As a result, the U.S. Consulate General Hong Kong and Macau provides only limited routine passport, citizenship, and notarial services.

We urge you to consider waiting to apply for passports, through mail or in-person, until the Department has resumed normal operations. While we will continue to process a limited number of routine passport and Consular Report of Birth Abroad (CRBA) applications, we expect significant delivery delays. At this time, we are unable to estimate when normal operations will resume. Please note that you can renew your U.S. passport even after your previous U.S. passport has expired. The validity of your U.S. passport does not affect your eligibility for U.S. citizen emergency services.

If you have urgent travel, need to renew a visa, or otherwise require a 1-year limited validity emergency passport, please email to request an appointment.

We offer limited notarial services for Social Security, Internal Revenue Service, or Certificates of No Criminal Conviction. To request an appointment, please email us at

If you have previously applied for a passport or citizenship service but have yet to receive your documents, you should expect significant delays. Unfortunately, we cannot provide estimated processing times for previously approved applications.

Please enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest COVID-19 and American Citizen Services updates.

For up-to-date information on how COVID-19 is affecting American Citizen Services operations worldwide, please visit Detailed information for visitors traveling to or through Hong Kong is available here.

For luggage storage information, please see Nearby Luggage Storage.

After-Hours Emergencies

For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011. Press 2 for English and then press 1 for emergencies to be connected to our after-hours duty officer.

For more information, please see the relevant links below:


Last modified: May 18, 2020