Immigrant Visas: Contact Us

We do not answer questions regarding visa matters by telephone.

For case specific inquiries:

  1. By email: Please use the Visa Inquiry Form. Responses to electronic inquiries are sent within three business days.
  2. By fax: +852-2801-4151 – Responses to fax inquiries are sent within seven business days.
  3. By mail: Immigrant Visa Unit, U.S. Consulate General, 26 Garden Road, Central, Hong Kong. Responses to written inquiries are sent within seven business days.

For general inquiries:

Individuals seeking general information about U.S. immigrant visas or fiancé(e) visas should visit Apply for a U.S. visa.

1.Telephone: English, Cantonese and Mandarin speaking customer service agents are ready to assist you 8 a.m. to 8 p.m. Monday through Friday. The call center is closed weekends and Hong Kong holidays, as observed by the U.S. Consulate.

You may call 852 5808 4666 (8:00 am to 8:00 pm) from Hong Kong & Macau.

You may call 1 703 665 1986 (8 a.m. to 8 p.m. Eastern Standard Time) if you are in the United States.

2. Email: For general information about visas, please write to

Rainy and Typhoon Season

The annual rainy and typhoon season lasts throughout the autumn months. Please be advised that if Black Rainstorm Warning OR Typhoon Signal 8 or above is announced by the Hong Kong Observatory, the Consulate General will be closed. Please see “Consular Services During the Rainy and Typhoon Season” for details.


Last modified: May 16, 2017