We do not answer questions regarding visa matters by telephone.
For case specific inquiries:
- By email: Please use the Visa Inquiry Form. Responses to electronic inquiries are sent within three business days.
- By fax: +852-2801-4151 – Responses to fax inquiries are sent within seven business days.
- By mail: Immigrant Visa Unit, U.S. Consulate General, 26 Garden Road, Central, Hong Kong. Responses to written inquiries are sent within seven business days.
For general inquiries:
Individuals seeking general information about U.S. immigrant visas or fiancé(e) visas should visit Apply for a U.S. visa.
1.Telephone: English, Cantonese and Mandarin speaking customer service agents are ready to assist you 8 a.m. to 8 p.m. Monday through Friday. The call center is closed weekends and Hong Kong holidays, as observed by the U.S. Consulate.
You may call 852 5808 4666 (8:00 am to 8:00 pm) from Hong Kong & Macau.
You may call 1 703 665 1986 (8 a.m. to 8 p.m. Eastern Standard Time) if you are in the United States.
2. Email: For general information about visas, please write to support-hongkong@ustraveldocs.com.
Rainy and Typhoon Season
The annual rainy and typhoon season lasts throughout the autumn months. Please be advised that if Black Rainstorm Warning OR Typhoon Signal 8 or above is announced by the Hong Kong Observatory, the Consulate General will be closed. Please see “Consular Services During the Rainy and Typhoon Season” for details.
Last modified: May 16, 2017
